> Quick answer: “Not responding” usually means network timeout, rate limits, policy refusal, or a stuck session — not that she “hates you.” Work through the fixes below in order. Hub: /ai-girlfriend.
Key takeaways
- Refresh the thread once before assuming the product is broken
- Shorten your last message if it was 10+ paragraphs or mixed illegal requests
- Free tiers hit daily caps — symptoms look like silence or endless spinners
- If only photos fail, that is a different pipeline than text (photo troubleshooting)
Symptom checklist
| What you see | Likely cause |
|---|---|
| Spinner forever | Network / server load |
| Empty bubble | Model timeout or filter |
| “Something went wrong” | Session bug — refresh |
| She replies but ignores your question | Prompt too long or contradictory |
| Text works, images never arrive | Media quota or plan limit |
Fix 1: Hard refresh (30 seconds)
1. Close the chat tab or app
2. Reopen the same companion from /companions.html
3. Send a short ping: *“You there?”*
Do not spam ten messages — some queues stack and slow down.
Fix 2: Check network and VPN
Companion apps are real-time API calls. Weak Wi‑Fi, corporate firewalls, and aggressive VPNs cause silent failures.
- Switch mobile data vs Wi‑Fi
- Disable VPN for one test message
- Try another browser (Chrome vs Safari)
Fix 3: Shorten your last prompt
Long walls of text + multiple scenes + OOC instructions confuse routing.
Rewrite to one intent:
- Bad: *500-word novel chapter + “also send nudes” + “remember everything from last month”*
- Good: *“Continue where we left off — I’m on the couch, tired. Keep it short.”*
Fix 4: Remove policy tripwires
If your message requests illegal content, real-person deepfakes, or minors, many apps hard-stop with vague errors.
Stay fictional adults, consensual, in-character. Mature hub: /adult-ai-chat
Fix 5: Check free-tier / fair-use limits
Symptoms: worked all morning, dead at night; or “limit reached” buried in UI.
- Read /pricing.html for your plan
- Compare AI girlfriend free vs paid
AISoul free tier includes limited daily messages — upgrading unlocks unlimited chat on paid passes (verify current copy on site).
Fix 6: Reset tone without nuking the relationship
Send a meta reset in-character:
*“Pause the scene. Talk to me normally for a minute — I think the app glitched.”*
If she recovers, the thread was stuck in a bad completion, not deleted memory.
Fix 7: Test memory separately
If she responds but forgets everything, that is memory — not “not responding.”
Read: how AI companion memory works · Replika forgot everything
Fix 8: Clear cache / PWA issues
Installed PWAs sometimes cache stale bundles.
- Open the site in a fresh browser tab
- Clear site data for the domain
- Log in again
(Install guides are separate from this fix — search “PWA” only if you use the installed app daily.)
Fix 9: When to contact support vs switch apps
Contact support when:
- Paid user, zero replies for 24h across devices
- Billing charged but features locked
Consider switching when:
- You need stable memory and repeated amnesia (personalized AI girlfriend)
- You need in-chat media and only get text (AI girlfriend with images)
Commercial path: /ai-companion
Prevention habits
- One companion for week one (how to start)
- Strong openers reduce early stalls (first message examples)
- Do not run two girlfriend apps in the same hour — splits attention and confuses what “broken” means
FAQ
Did I get shadowbanned?
Consumer girlfriend apps rarely shadowban romance. It is almost always limits, filters, or network.
Why does Character.AI feel more “alive”?
Public bots optimize for fast short replies in a feed. Private companions may take longer when generating images or longer memory context. Compare expectations: AI companion vs ChatGPT
AISoul-specific: where to start clean?
/ai-girlfriend → pick one profile → short opener → wait 10 seconds before retry.
Conclusion
Treat “not responding” as debugging, not rejection. Refresh once, shorten the prompt, check limits, reset tone, then test network. If text works but the relationship feels dead, you may need better memory or a clearer product fit — not more spam messages.